Intercom

Intercom Pricing & Free Trial (2026)

Intercom does not offer a free plan. Every new account starts with a 14-day free trial (Fin AI outcomes are unlimited during the trial), after which you pick one of three seat-based plans. Prices below are per seat per month; annual billing is the discounted rate, month-to-month costs more.

| Plan | Billed annually | Billed monthly | What you get | |---|---|---|---| | Essential | $29/seat/mo | $39/seat/mo | Shared inbox, live chat, help center, basic automation | | Advanced | $85/seat/mo | $99/seat/mo | All channels, workflows, advanced reporting, 20 Lite seats included | | Expert | $132/seat/mo | $139/seat/mo | SSO/HIPAA, workload management, multibrand, 50 Lite seats included |

On top of seats, Fin AI Agent is metered separately at $0.99 per resolution — billed at most once per conversation, with a 50-outcome monthly minimum once you start using it in production. Fin Copilot for human agents is an optional add-on at $29 per agent/month (billed annually).

In practice, a small 3-person support team on Essential with ~300 Fin resolutions a month lands around $384/month — which is why teams on a budget often look at cheaper options first.

FAQ

Is Intercom free?

No. Intercom has no free plan — only a 14-day free trial with full access to the platform and unlimited Fin AI outcomes. After the trial you must choose a paid plan starting at $29/seat/mo (annual billing).

How much does Intercom cost?

From $29 per seat per month on the Essential plan with annual billing ($39 month-to-month). Advanced is $85/seat/mo and Expert is $132/seat/mo (annual). Fin AI resolutions ($0.99 each) and the Copilot add-on ($29/agent/mo) are billed on top of seats.

What is Fin AI pricing?

Fin AI Agent costs $0.99 per outcome: a resolution, a procedure handoff, or a disqualification, charged at most once per conversation. There is a 50-outcome monthly minimum, and Fin is included in the 14-day trial with no usage cap.

Cheaper AI alternatives

If Intercom's seat + usage pricing is more than you need, these tools from our catalog cover the same jobs for less:

• [Tidio](/tool/tidio) — the closest budget replacement: free plan, paid plans from $29/mo total (not per seat), and the Lyro AI chatbot handles common questions automatically. Best for small e-commerce and SMB teams.
• [Zendesk AI](/tool/zendesk-ai) — from $55/agent/mo for the full Suite with AI agents included. Not cheaper per seat than Essential, but AI usage is bundled, so heavy-automation teams often pay less overall.
• [Zapier](/tool/zapier-ai) — build AI chatbots and support automations on top of the tools you already use; free plan available, paid from $19.99/mo. Good when you need automation, not a full helpdesk.
• [ChatGPT](/tool/chatgpt) — a DIY option: draft replies, build a custom GPT on your docs, and cover FAQ-style support for $20/mo flat, with no per-resolution fees.

For most teams under ~5 agents, Tidio delivers 80% of Intercom's value at a fraction of the cost; Intercom earns its price once you need Fin AI at scale, omnichannel routing, and enterprise controls.