4.3
19 reviews
Paid subscription
from $55/mo
Audience
Platform Availability
Web
API
Tags
About Zendesk AI
Zendesk is a leading customer support platform with AI-powered automation. AI agents automatically resolve common tickets, route complex issues, and provide agents with suggested responses and knowledge articles.
Zendesk AI features
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AI Agents
Automated resolution of common customer queries without human intervention
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Omnichannel
Email, chat, phone, social media β all channels in one workspace
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Analytics
Detailed reports on team performance, customer satisfaction, and trends
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Marketplace
1,500+ integrations and apps to extend functionality
Pros and cons
Pros
- Industry-leading support platform
- AI resolves tickets automatically
- Omnichannel support
- Extensive marketplace of integrations
- Powerful analytics and reporting
Cons
- Expensive for small teams
- Complex setup and configuration
- AI features cost extra
- Steep learning curve
Pricing
Suite Team
$55/ per agent/mo
- Ticketing
- Email & chat
- Help center
- Basic AI
Suite Growth
$89/ per agent/mo
- All Team features
- Multiple ticket forms
- SLA management
Popular
Suite Professional
$115/ per agent/mo
- All Growth features
- Advanced AI
- Custom analytics
- Skills-based routing
Rating and reviews
4,3
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